Delivery Information
Please be advised that the official business days from Saturday to Thursday. Fridays holiday and public holiday its holidays for all employees at Treendat and shipping companies.
Our first mission is to offer you the best online shopping experience, so we have made it easier for you to make your shipment easier because your convenience is our priority.
Treendat mainly delivers your orders through the company's own fleet but may get help from a third party at peak times to ensure the timely shipping of your order.
Orders should be requested at least four hours ahead of time for same-day delivery, bearing in mind the cut-off time is 03:00 PM. Some goods may need more time for processing, with delivery taking a day or several days, depending on the nature of the item.
In the case of urgent orders, please contact our customer service and we will do our best to help you.
We will ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address and we consider the signature of anyone at the address as a receipt of the order.
If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree another delivery time. The company is not able to attempt delivery more than twice. The company is not responsible for any order exceeding 10 days of the first delivery attempt.
The delivery charge is KWD 2.500 per order
DELIVERY SCHEDULE:
We process and ship all our orders 6 days a week, with the exception of Fridays and Kuwait Public Holidays.
Orders placed after 4.00 pm will be processed the next working day to be delivered.
Important Delivery Information:
A signature is required upon receipt of the shipment.
Estimated delivery times are to be used as a guide only and resignation from the date of dispatch.
Treendat is not responsible for any delays caused by customs clearance processes.
Treendat reserves the right to add extra charges to the shipping delivery if your location is in a remote area.
If you want to cancel or refund your order, please head our Contact page and follow the steps to lodge a request.
Please note that if your order has already been shipped and you want to cancel it, you will need to receive it first and then follow the return process.
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